Overhead Door - Santa Clara Valley
Sf Bay Area
Rating
440Yelp: 2.5 ⭐Is this your business? Claim Here
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Featured Reviews
Review from Prasanna S.
Yelp5Good, on time, professional service! Garage door was installed in less time than expected and it's functioning smoothly.
Review from Lola C.
Yelp1Service is not very friendly. The customer service person answering the phone wasn't very nice and hung up on me.
Review from Christine W.
Yelp5I am super duper satisfied with my service from overhead door company. My installer named Andres came on time and even earlier as I requested and was so friendly and professional right from the start. He explained all the features of my new garage opener (which he didn't have to) and told me what he would be doing and how long it would take. He was exactly right and Andres even showed me where he was installing the wireless pad and gave me some tips on how the opener works and what to watch out for when setting it up and using it and even locking the remotes as needed. I really appreciate Andres professional attitude and his willingness to help me since I never had a new updated garage opener before with camera and wireless features. Andres even took the time to help me set up my car remote buttons and it worked perfectly. I couldn't be happier and I would 10000% recommend Andres as the installer and ODC for my garage needs.
Review from Rich D.
Yelp1Stopped by to ask general questions about my garage door, remote control being replaced, and which model I needed, I was asked if i knew about youtube and when I responded yes but i need the right part cause it has a lot of different remotes she then proceeded to try and schedule $150 service call when i just asked if she could tell me the right part to purchase.I explained I already bought the wrong part previously ,she lastly decided to go check to see if she had the part,which she found at a WHOPPING 78.52 for one remote.(2 pack on Amazon 18.95) lessons learned...BTW LOTS of tension in that office ladies
Review from Kristen W.
Yelp5Our garage door was mysteriously opening and was a cause of concern. We called and quickly were given an appointment as well as advice on how to make a temporary fix to our problem. Their technician, Dan, was very knowledgeable and patient. He took the time to explain what could be the source of the problem and did some additional troubleshooting. He also gave me tips on how to better maintain the door.
Review from J C.
Yelp1Revised review from Fall of 2014 to only include facts: I had two garage door openers, lost one. I purchased one from this company to replace it. They charged $75 but it did not work. They would not accept a refund, claiming that it was the overhead unit that was the problem. They offered to have someone "repair" the overhead unit for $98. I refused, knowing the issue was unrelated to the overhead unit. Prior to posting a review, in person, I repeatedly attempted to resolve this issue, to let them know that they were rude/unkind/condescending with their communication toward me. I gave them repeated chances to stop being rude and stop with the poor customer service, manager included. I only proceeded with this review due to my in-person attempts to resolve the problem with the company had failed. 12/7/14: I purchased a universal garage door opener from Lowes, which worked. In hopes that this new evidence would convince this company to return my $75 for a non-working remote, they still would not accept a refund. 3/9/15: The universal remote purchased from Lowes is still working. 8/14/15: Lowe's universal remote still works, overhead unit still not a problem.
Review from Janet D.
Yelp1I was a customer here for 3 decades but the company has gone downhill. They have no customer service skills and are rude IF they answer the phone. I was told that they didn't keep records for our 2 installs, or maybe they just said that to get me off the phone. I like to support Sunnyvale businesses but sadly I have to cross this place off my list.
Review from Dan R.
Yelp5My 288 Se ries sectional Overhead door, with 950-CD opener, finally had the torsion spring break after 24 years of reliable service. I talked to Ruth on a Friday, who set me up with an appointment for the following Monday between 1-3pm. The service tech, Dan, arrived at 1:30 on Monday and proceeded to determine what it would take in time and materials to do the repair. He clearly knew what he was doing and had the door repaired and working again in an hour. Along with replacing the spring and lifting cables, he made sure a couple of screws that had come out were properly placed and tightened. I appreciate the thoroughness of Dan's work and totally recommend Overhead Door of S.C. Valley for garage door repair!
Review from James L.
Yelp1First and foremost, the guy who did fix the garage door spring was great and able to install the garage door opener efficiently. Why the one star? This company took advantage of us by charging us $400 just to replace the garage door spring. Anywhere in the Bay Area, replacing the spring + labor cost between $150-$350! How or why we picked this company? I bought the garage door opener at the Home Depot and in the payment page, it also had the " Installation for $87". Ostensibly, this company has a contract Home depot. Please, don't check this box! Be careful when going to this company! Taking advantage of the home owner especially on this COVID 19 pandemic crisis! Would never recommend this company to anyone!
Review from A S.
Yelp5Great installation service for a Home Depot purchased chamberlain opener. Technician was on time, knowledge, and cleaned up the work area.