Reviews for Imperial Window & Door, Inc.
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Featured Reviews
Review from Henry R
Published:almost 4 years ago
BBB1There should be a way to give zero stars. 1 is inaccurate. I got all new windows from imperial. They miss measured which delayed the install by 2 months. They finished the windows in July instead of May. Then after 2 weeks they sent my **** to collections. I called them to see when they were going to come fix my windows because several leaked whenever it rained and ask why they would send the **** to collections when the invoice said I had 30 days from completion to pay. *** promised to have someone come the next day to fix them so I paid the **** even though experience says once a bad company is paid they dont fix anything else. Shockingly they did not show up the next day. Then they sent me a $2,151 new **** for them sending my **** to collections early. I think it was retaliation for opening a claim against them to the better buisiness bureau. I called multiple times and they would not return my call. We were looking into lawyers to resolve this when BBB told me to contact ******************* Services. here is there info. consumerprotection.****.gov/consumers/ 801 and 530 and ****. If you use this company you will need this info. After they were contacted by the state they were all too willing to answer my call (though they did not call me) and repair the multiple leaking windows and wave the trumped up fees. You may want to save your self some time and use ***** Paint and Glass.
Review from Dawn H
Published:about 4 years ago
BBB1I purchased some windows from imperial window and door and they came out to install, after waiting 5 months from the time I made my payment. After the install I found that one of my windows was scatched up. The installer also admitted to the scatches and they ordered a new window to replace it. Months later I they finally brought the new window and sure enough (after the install) it was scratched up, also. So, I showed the installer and he also admitted to it and told me he would tell the boss. So, later I received a call from bob and bryce demanding the money (even though they did not complete the job. I told them I wouldn't pay the rest of the bill til they brought me a window that wasn't scratched. bryce told me to just pay all but $200 and they would take care of the scratched window. So, I paid all but the $200, but bryce did not follow though and take care of the window, but had the nerve to send me a bill for the rest of the $200. Watch out for these guys. They are not a reputable business.