Sears
St Louis, Mo
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Featured Reviews
Review from Drea Sparkles
Published:December 28, 2025
Google5Tim was very nice and personable. He walked me through the whole process and taught me about the furnace so I would kinda know if something goes wrong again.
Review from Francisco Novoa
Published:December 28, 2025
Google5Tim was very helpful. He walked me through my furnace’s maintenance needs as a first time home owner. Would recommend his services again.
Review from Drea Sparkles
Published:December 28, 2025
Google5Tim was very nice and personable. He walked me through the whole process and taught me about the furnace so I would kinda know if something goes wrong again.
Review from Francisco Novoa
Published:December 28, 2025
Google5Tim was very helpful. He walked me through my furnace’s maintenance needs as a first time home owner. Would recommend his services again.
Review from Sharon Rutledge
Published:November 28, 2025
Google5This was the worse experience in my 10 yrs. The AI rep didn't schedule my appt right. I've been rescheduled 2 times. The Technician hurried the appt & didn't service my Frige completely. One appliance was not on the service order, the tech said he couldn't help me & that he couldn't call in. My appt today got rescheduled out for 2wks. Called Sears got NO help. I talked with 3 people, no one seemed to care that this is costing me time from my Job. Sears maintenance prices are too high for BAD service - my trust in renewal is questionable My blood pressure numbers are High. Ms. FRUSTRATED
Review from Gregory Bedell
Published:November 28, 2025
Google5Bryon from GE was a professional, diagnosed the problem quickly, and got things fixed. Along the way he was conversational and nice to chat with while he took care of our oven’s igniter. Appreciate it.
Review from Sharon Rutledge
Published:November 28, 2025
Google5This was the worse experience in my 10 yrs. The AI rep didn't schedule my appt right. I've been rescheduled 2 times. The Technician hurried the appt & didn't service my Frige completely. One appliance was not on the service order, the tech said he couldn't help me & that he couldn't call in. My appt today got rescheduled out for 2wks. Called Sears got NO help. I talked with 3 people, no one seemed to care that this is costing me time from my Job. Sears maintenance prices are too high for BAD service - my trust in renewal is questionable My blood pressure numbers are High. Ms. FRUSTRATED
Review from Gregory Bedell
Published:November 28, 2025
Google5Bryon from GE was a professional, diagnosed the problem quickly, and got things fixed. Along the way he was conversational and nice to chat with while he took care of our oven’s igniter. Appreciate it.
Review from sandy sondag
Published:September 29, 2025
Google1We have had a Sears home warranty for over 30 years. This last year we experienced extreme difficulty in getting service calls. Our appointments have been canceled 3 times in the last 2 months. ( repairman not available) We waited and took time off work for no shows. The tele-conferences are a joke. After waiting the alloted time nobody calls. Our refrigerator has broke down 4 times in the last 9 months. We lost food each time, and had to rent a refrigerator for up to 4 weeks each time. ( LOST FOOD AND RENTALS ARE NOT COVERED) before a repairman would finally arrive and put in the wrong part. Please look online. Sears has been taken to court for breach of thier home warranty. The warranty SUPPOSEDLY covers repairs. If they can't fix it they are suppose to replace it. I believe this refrigerator is a lemon and should be replaced. A&E came out yesterday ( the 4th attempt to repair same fridge in 9 months) and installed parts in the refrigerator. This morning the fridge is warm and displays a code in the door. This is the 4th time parts have been replaced in the last 9 months. They cannot fix it! We are fed up and ready to call the local news to report them. Anyone having similar difficulties should report this! Im gathering information to report to the B.B.B. and local news. If your having similar problems please leave a comment and take action. Thank you and good luck@
Review from sandy sondag
Published:September 29, 2025
Google1We have had a Sears home warranty for over 30 years. This last year we experienced extreme difficulty in getting service calls. Our appointments have been canceled 3 times in the last 2 months. ( repairman not available) We waited and took time off work for no shows. The tele-conferences are a joke. After waiting the alloted time nobody calls. Our refrigerator has broke down 4 times in the last 9 months. We lost food each time, and had to rent a refrigerator for up to 4 weeks each time. ( LOST FOOD AND RENTALS ARE NOT COVERED) before a repairman would finally arrive and put in the wrong part. Please look online. Sears has been taken to court for breach of thier home warranty. The warranty SUPPOSEDLY covers repairs. If they can't fix it they are suppose to replace it. I believe this refrigerator is a lemon and should be replaced. A&E came out yesterday ( the 4th attempt to repair same fridge in 9 months) and installed parts in the refrigerator. This morning the fridge is warm and displays a code in the door. This is the 4th time parts have been replaced in the last 9 months. They cannot fix it! We are fed up and ready to call the local news to report them. Anyone having similar difficulties should report this! Im gathering information to report to the B.B.B. and local news. If your having similar problems please leave a comment and take action. Thank you and good luck@