Capital Garage Door Inc

Review from Johanna Schneider

Don't bother. They won't service unless you are an existing customer. Don't waste your time on hold. Skip it

Review from Johanna Schneider

Don't bother. They won't service unless you are an existing customer. Don't waste your time on hold. Skip it

Review from Dennis Rawls Jr

Not responsive. Called three different times about broken cables on my garage door. Each representative I spoke with said someone would return my call in 24 hours. No one ever called back, no one ever came out. Had to use another company who came out the same day.

Review from Dennis Rawls Jr

Not responsive. Called three different times about broken cables on my garage door. Each representative I spoke with said someone would return my call in 24 hours. No one ever called back, no one ever came out. Had to use another company who came out the same day.

Review from Reza Ghiasi

September 19th and almost all business are opened back up from the pandemic. Called this morning to schedule an appointment for the garage door of my rental property. Talked to a receptionist named Christy. She asks if I’m a new customer or returning customer, and I answer new customer. “I’m sorry, due to COVID19 we are only servicing returning customers” Keep in mind this is a garage door company, can easily have no contact service... I am a small business owner myself and Have been offering no contact service since the beginning of the pandemic, just like 99% of other business. If you’re a new customer, stay away. They clearly don’t need new customers hah!

Review from Reza Ghiasi

September 19th and almost all business are opened back up from the pandemic. Called this morning to schedule an appointment for the garage door of my rental property. Talked to a receptionist named Christy. She asks if I’m a new customer or returning customer, and I answer new customer. “I’m sorry, due to COVID19 we are only servicing returning customers” Keep in mind this is a garage door company, can easily have no contact service... I am a small business owner myself and Have been offering no contact service since the beginning of the pandemic, just like 99% of other business. If you’re a new customer, stay away. They clearly don’t need new customers hah!

Review from Diana Chan

Capital Garage Works is the Best. Customer service was excellent. Their staff was great in helping me understand the different types of garage doors which were available and what those differences mean. The response time to have my single family garage door installed was in a timely manner. I wouldn't go any where else.

Review from Jimmy Kilosh

Review from Suellen Skocki

Very helpful.

Review from Julie Char

The garage at my rental in Bethesda was broken. I called the night before and got a quick call back the next morning. Service man came at noon, called to tell me it needed both spring and cable replacements and will cost $375. When the invoice came, it was $475. When I talked with their office, they claimed he replaced spring, cable, and drums that he didn’t tell me. My good tenant, who has been living there for 5yrs insisted the spring was the only thing that was replaced. We just took pictures of my beat up cable as evidence. Update, I talked with the technician. He claimed he “oiled” the parts and serviced it. My tenant said he changed springs and left, never serviced other parts. In and out 25min. tops. Better yet, the neighbor across the street is a federal agent and had a video facing our garage that captured the entire process. Capital Garage is offering to finish the work he claimed he did. Then the other technician called 30min before the job that their van broke down. Either I just ran into bad luck or they have some serious problems going on!

Review from Michael M.

They did a great job. A little bit pricey, but I guess you gotta pay what you gotta pay. They did a great job. It was expensive for that. They were quick, and they did the job on time. They were very quick to respond. I would defiantly give them a shot at something else, but I don't foresee anything in the near future, hopefully. Services Rendered: They install two new receiver for remotes for my garage doors.

Review from Priscilla V.

Service was excellent, prompt arrival. Services Rendered: Installation of garage door opener.

Review from steve B.

everything was fine Services Rendered: garage door tune up

Review from John W.

They charged too much. It took about 45 minutes to do it. There was a part they charged $85 for which seemed to me like it was triple what it should have been and it was $120 labor. I was not happy with the price. I thought they charged too much money. The work was fine, no problem there. It was very expensive and I think they were overpriced. I have a short that is causing my light bulbs to go out and I told him my light was out. He checked it and said it was not in tight enough. Within a day it was out again. I was not happy with the fact that he did not pursue it after I had said it kept going out. Their responsiveness was very good. Services Rendered: I hit my garage door with my car so I used Capital to repair the physical damage. All it affected was one section of the track.

Review from brian C.

well Services Rendered: fixed broken springs

Review from Nina F.

Review from Chris S.

Review from Kimberly S.

I was about to buy a new garage because I thought it could not be fixed. The repair was so good that I did not have to buy a new door. He made a beautiful repair. Services Rendered: He went far beyond my expectations.

Review from Roslyn P.

Review from David T.

I had responded to an online special and paid with my credit card online. when the tech came i had to pay him again. $125.00. I submitted an email but got no response. Services Rendered: Adjusted my garage door opener. Installed by outside keypad.