HOME DEPOT INC
Western Massachusetts
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Featured Reviews
Review from Kathy Bates
Published:February 5, 2026
Google5Asst.Mgr. RANDY has gone above and beyond to fix issues, that are technically FedEx 's fault. After FedEx blatantly mishandled 2 separate orders, causing the last one to have damaged & broken parts. RANDY & MIKEY were so kind, going above & beyond to bring the new item and take the old.
Review from Kia Love
Published:November 28, 2025
Google1Came into the store employees were lacking off asked for help. They want to help me get the item yeah Nate Daniel was looking at the other customer when I’m asking for help then continue to try to help me, but it would not help me go find the item only would tell me the store location of the last three digits of the item would not tell me the exact location of the item said he could not have one of the other employees told me they could not help me. I think the store needs to be evaluated. I think the staff are lacking off.
Review from Sal A.
Published:October 29, 2025
Google3I’ve been coming to the store for years and had nothing but great experience. However, this morning I was renting an equipment from the rental department and Christine made it very unpleasant. Her unnecessary jokes at 7 AM in the morning and overall customer service is extremely poor. She tried charging me double amount twice although I told her it’s only for one day. It’s only three stars because I know the store overall is pretty good. I’m afraid Christine is not a great representative.
Review from Michael Willers
Published:October 29, 2025
Google1Horrible service overall. I called and spoke with a salesperson there about getting some shades installed. Apparently, you actually have to come to the store to arrange that — it can’t be done on the phone. Ok. He told me his name and to ask for him when I arrived. A few hours later, I showed up. He was nowhere to be found. I spoke with someone from a different t department. She said he was on break. She called him but no answer. Someone else said he would go tell him I was here. That guy came back and had no news. I waited for a total of 10 minutes before going to customer service. The lady there called him again and told him I was here. He said for me to wait at his desk, and he would be there in a few minutes. Ten minutes later — no show. So I left. No reason to keep a customer waiting for 30 minutes. That’s when you don’t make a sale.
Review from John M
Published:October 29, 2025
Google5Not too busy. Well stocked. Lots of employees to help. Although no one asked me if I needed help until I was on my way to the register. Was able to help myself - good thing.
Review from The Sealed Vault Co.
Published:September 29, 2025
Google1I don’t normally leave reviews but this specific incident made writing one an obligation. Now I’m going to start off by saying that I do not condone individuals shoplifting in the slightest nor have I ever been accused of such. Not only am I a small business owner but my friend who I was with during this encounter also runs his own business that has done quite well and trust me I hate nothing more than when I get scammed so to have experienced this from not only Home Depot but, from what I understand to be, a police officer is unacceptable. Especially when this officer watched me as I scanned my military discount code before paying for my item. Now is that anyway to treat someone that is apart of the military? Because respectfully, I do not. So my friend and I visited this Home Depot around 9pm on 08/26 as we were passing through town on our way home. We have never been to this specific one in the past and so we wanted to check it out to see if they offered any products that the stores around us don’t carry. Needless to say we found quite a few items that we have not seen before and so we were excited to purchase them. As we were finishing up our shopping, we made our way to the garden section because I wanted to see if they had these huge flowers similar to ones that Lowe’s carries, etc. Not long after we walked into the garden section this very odd man comes speed walking into the garden section after already seemingly following us around the store for some time. He tried acting like he was shopping and came to the garden section to see if he could cash out there when in reality it was later proven that he was checking to make sure the door was closed because he had assumed that we were going to try to steal the items in our cart. Not long after we walk into the indoor garden section to where the seeds are. Now as I’m looking at the seed selection this same man comes in, pretends to look at a product, takes out his phone and says loud enough for us to hear “just stay put for a minute”. Now my friend and I have done nothing wrong or given any indication that we were going to shoplift whatsoever, unless they view casually walking down each aisle and leisurely shopping suspicious. At this point my friend and I were highly annoyed by this man prejudging us and suspecting us of theft for no given reason so we decided that we didn’t want to give our money to this store or spend a second longer in said store so we decided to leave our full cart in an aisle and just purchase the package of flower seeds I picked out. The man followed us all the way to the other end of the store to the register and then stood in the doorway while an employee stood on the other side. By this point the man turned up his radio obnoxiously loud enough for us to hear trying to intimidate us and indicate to us that he is of some authority as if we care or that it’ll make us anxious. Let me just say you can’t intimidate someone who’s done nothing wrong in the first place. Finally as we were walking out the man decides to make a comment over his radio about how we left our cart then proceeded to repeat himself in a mocking manner to my friend and I about how we left our cart as if he caught us or something. To finish it off he decides that it’s appropriate to comment about my friend’s height, and just be flat out rude. Of course my friend nor I are going to take that kind of behavior so some choice words were said on our end as well but they were more than justifiable given this man’s preconceived notion of us as, what would’ve been the case if not for him, paying customers. I can and will make this a legal matter and directly point out the harassment my friend and I were forced to endure during this visit. Not to mention due to this man’s preconceived notion of our characters I have every right to sue for defamation of character as he wrongfully caused us distress by this experience. I feel disgusted by this stores lack of respect and also their terrible ability to spot out individuals who are stealing as they chose to accuse innocent individuals.
Review from Bob
Published:February 27, 2024
Google1Attention HD, when a corporation like you runs the little guy mom&pop shops out of business, honor your obligation to keep items in stock for the communities you've fleeced. Time to smarten up, and clean up your store, look at these photos taken recently... Constantly empty fastener drawers! The stores you eliminated used to stock all this stuff in volume.... And look at the condition of your merchandise displays!
Review from Chris marble
Published:February 28, 2019
Google5Great place. I've been here a million and one times in the last year alone. The associates at this location are consistently helpful! Great variety of products here and has a much better layout than the Enfield location. Customer care associates are phenomenal as well- they've been very helpful in complex situations.
Review from Keith R.
Angi5The gentleman that we worked with was very nice and helpful. The installer was wonderful. Services Rendered: Home Depot Inc. replaced our garage door. Our garage door broke and it needed to get fixed.